Terminating Individual Policies – Carrier Guidelines and Reminders
Published: 10.25.2024
To assist you and your clients with submitting individual policy terminations, Savoy has created the following guide.As a reminder, retroactive terminations are typically not allowed and will need to be submitted as an exception. Proof of new coverage must be submitted along with the request, and the carrier must receive them within 30 days of the requested termination date. Please note that retroactive terminations would be at the carrier’s discretion.
On-Exchange Plans
Members looking to terminate their Marketplace plan must contact GetCoveredNJ, Pennie (PA) or HealthCare.gov directly. Termination requests must be received prior to the requested effective date.
Off-Exchange Plans
| Carrier | Process |
| Aetna | Members must call Member Services at 1-844-365-7373 to request termination of their plan. Brokers can also terminate the member’s plan directly from their Producer World account. |
| Ambetter/Centene | Members must contact the Marketplace directly to terminate their plan. |
| AmeriHealth (NJ) | Members can either draft a letter or email with their ID#, DOB, and termination date (must be sent prior to the requested termination date). Please email the request directly to: individualenroll@savoyassociates.com |
| Highmark (DE) | Members must complete the Change Form which can be downloaded here: Highmark DE Change Request Form Please fax the request directly to the carrier at: 1-877-763-5708. |
| Highmark (PA) | Member must complete the Change Form which can be downloaded here: Highmark PA Change Request Form Please fax the request directly to the carrier at: 1-866-224-5403. |
| Horizon BCBSNJ | If a member wishes to terminate their Horizon plan, the termination form can be downloaded here: Horizon NJ Individual Termination Form. Please email the completed form to: individualenroll@savoyassociates.com |
| IBC (PA) | Members can either draft a letter or email with their ID#, DOB, and termination date (must be sent prior to the requested termination date). Please email the request directly to: individualenroll@savoyassociates.com. |
| Oscar (NJ and PA) | Members can either draft a letter or email with their ID#, DOB, and termination date (must be sent prior to the requested termination date). Please email the request directly to: individualenroll@savoyassociates.com |
| UnitedHealthcare | Brokers can terminate coverage through their UHC Jarvis or HealthSherpa account. Members can also fax a signed letter with their termination request to 1-844-386-9286 with the following information:
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My Savoy Benefits is Ready to Help.
For any additional questions, please contact our Individual Enrollment Team.📧 individualenroll@savoyassociates.com
